DISCOUNT EVENT: SITE WIDE SALE USING CODE -ENDOFSEASON *exclusions apply*

Delivery and Return Informaion

Delivery
For The UK
We have 2 delivery methods:

If the total order is below £99.99, the postage charge will be £5.00 and will be added automatically at checkout.
If the total order is above £100.00 it will be despatched with a next working day delivery service (if the order is received before 2.00pm and the items are in stock). This service is FREE OF CHARGE
We will Email you your tracking details so you can follow your parcel all the way to your doorstep
(All the above is based on if the item(s) is in stock)

Please Note: We have a very busy physical store working from the same product inventory meaning that some items (in Particular Outlet stock) may not have an accurate stock level. 

 
For the rest of the World

All overseas orders are £25.This service is fully traceable upon request.
Customers will receive an email with full details of their consignments progress and also a delivery time

PLEASE NOTE, WE DO NOT SEND STICKS OVERSEAS DUE TO SHIPPING COSTS

 

 

 

Returns
If you are not satisfied with the items you have purchased or if they do not fit correctly, you are able to return the item to us for an exchange or refund. This is provided that the items are unused and are in their original packaging. Shipping costs are non-refundable.

Returns must arrive to us within 14 days of purchase. Christmas Returns Period Extended to 8/1/24 (Orders placed after 1/11/23)


The returned items are your responsibility until received by us. Once received we will check the items and either dispatch the exchange product or issue you a refund if you so wish. All refunds are processed within 5 working days and will be credited to the method of payment originally used this can take 3 to 5 working days.

Items thats have been customised (I.E sharpened or blades mounted) or were not a regular stock item, but a special order are NON REFUNDABLE

In the unlikely case that we make a mistake and send you the incorrect items, we will cover return postage costs and send you the correct item. Please contact us via the 'contact us' tab before returning the item.

Our return address is 

The Skate Escape LTD,

Planet Ice Rink Gillingham

Gillingham Business Park 

Gillingham 

Kent 

ME80PU 

Please include documentation to include the Order number, Name and Return reason.   


Faulty Item
If you believe an item to be faulty please contact us using the 'contact us' tab to discuss the situation.